It is true to say that even in view of the massive influence that computers have had on global life, the telephone still remains as one of the major lifelines of every funeral home.  Our skill on the telephone is more vital today than ever before in the history of our great and noble profession.  This course will equip the student to be a more capable communicator with the public over the telephone. 

Hours of Continuing Education Credit: 3

Cost: $45.00

Applicants will have 3 attempts to pass a 10 question multiple choice quiz by achieving a minimum score of 70.  The student will have 7 days to complete the course and pass the test.  At the end of that period, the applicant will be automatically removed from enrollment.  The applicant will need to create an account and provide their funeral director’s license number so that continuing education credits may be reported to the Tennessee Board of Funeral Directors and Embalmers.