Of all the possible misfortunes that can befall any funeral home, the notion of the upset, unsatisfied, angry, furious client family has to rank high. This seminar addresses this situation head on. Calming upset people is rarely pleasant, but it must be done. This seminar will give you a navigation plan on how to accomplish this important responsibility.
Hours of Continuing Education Credit: 6
Applicants will have 3 attempts to pass a 10 question multiple choice quiz by achieving a minimum score of 70. The student will have 7 days to complete the course and pass the test. At the end of that period, the applicant will be automatically removed from enrollment. The applicant will need to create an account and provide their funeral director’s license number so that continuing education credits may be reported to the Tennessee Board of Funeral Directors and Embalmers.